Insert your SKY viewing card in the card slot

There is a problem with your SKY viewing card.

Check your SKY card is in the right way up.

Check that the card is not damaged.

If you still have a problem call SKY. The number can be found on the TELEPHONE NUMBER OPTION on the SERVICE SCREEN.

Please insert your new SKY viewing card.

You should have been sent a new card by SKY, insert it in the card slot.

The viewing card is not authorised.

Call the number on the screen to get your card authorised.

There is a problem with your viewing card.

Call SKY helpdesk for your helpdesk phone number. Select the TELEPHONE NUMBERS OPTION ON THE SERVICE SCREEN.

This is the wrong card for this Digi box.

You have put a card in which is not correct for that box. Insert the correct card.

The current viewing card is not a SKY card. Please insert your SKY cards

You have put a card in which is not correct for that box.Iinsert the correct card.

This programme is not available.

This programe is not available in your area.

You cannot purchase this programme at the moment.

You cannot have this programme at the moment, but it may be available later.

This programme has already started.

It is too late to buy for this film, check your SKY schedule.

There is insufficient credit left on your viewing card.

Call the number on screen to order this programmme.

There is insufficient space left on your viewing card.

There is not enough space on your card to store the information about the programme. You should phone the number on screen to order the programme.

You have entered your PIN number wrong 3 times. You are blocked for 10 minutes.

You will not be able to watch any programme that needs a PIN for 10 minutes. If you have forgotten your PIN number call your broadcasters helpdesk.

No satelitte signal being received.

Check to see if your cable from the dish is plugged in.

Check you have paid your cable rental to us (you will have received 2 reminders plus a disconnection notice).

If you have paid your account and the cable is plugged in, then please use the link below to Email us or phone us on the number below

Email

01494 533 197

Ensure that an operating telephone line is connected.

Check that the telephone line connected to the set top box is working and connected.

No signal found

The channel you ask for may not exist.

Master Antenna System